Delivery and retrun Info
How long will it take to get my order?
The delivery time of the orders is 3-5 working days since the order is placed (EU shipent). All shipments will be made by the transport company Correos.
If for any reason the order is delayed we will contact you to communicate it.
Once the order has been placed, it is not allowed to make any change in the shipping address, unless the customer bears the expenses and there is an agreement by all parties.
What is the shipping cost?
Shipping costs will vary depending on the weight of the articles purchased.
What happens if I am not at the address I indicated when the courier delivers the order?
After a first delivery attempt, the carrier will leave you a notice for you to pick up the article at the post office.
What do I do if my order does not arrive?
If after 5 working days from the confirmation of your order you have not received it, please contact us through the email firstname.lastname@example.org
What should I do if I want to return the item back?
If by any reason, the article had to be returned please follow the next indications:
1. Send an email indicating your dissatisfaction and the reason for the return to indicating in the subject “return order number XX”. It is very important that you include in the subject of the mail the number of your order, otherwise we will not be able to process your return.
2. Prepare your article for the return using its original packaging, place the item in the same way it was received and without having been used or handled.
3. Send the article to : C/ Barberán y collar, 7, BAJO C, 28805, Alcalá de henares (Madrid). Do not forget to include the ticket of the delivery so that we can reimburse the amount spent*.
4. Once the article arrives at our warehouse and is checked, we will proceed to reimburse the cost of the delivery.
*In the event that Hidalgo Riders is the cause of the return (shipment of the wrong product, product in poor conditions, etc.) the return costs will be free. Otherwise, the costs of the return will be borne by you.